The service was okay. See reviews, photos, directions, phone numbers and more for Ace Rent A Car locations in Orlando, FL. Was this review helpful? I was quoted a price online & agreed with it. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. Hardest part finding the bus that takes you to the rental building. Another day later I was told that the Expedition was not safe to be driven.The fleet operation manger were very disrespectful and rude. Get Your Orlando Cheap Car Rental! Avoid them like the plague. Total trickery!! I had to take the vehicle back to my Aunts home - which is like 16 miles, then take Uber to the airport - so I wouldn't miss my flight. I rent cars in LAX frequently from other rental car agencies & have NEVER been charged an additional hidden fee. I rented an SUV from ACE Rental in Orlando and had such a bad experience! The company earned the top spot in the 2011 industry survey, followed by earning placement among J.D. I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. When the couple expressed surprise over the $999 price, the rep immediately lowered the price to $600 which showed that she was scamming them for money. I usually rent from enterprise but the rates were much higher then ACE. Zero stars. Whether you’re looking for something simple, something large, or something fancy, Ace has you covered with car rental deals at Orlando Intl. Is this price real?! !The one good thing: the van was Great!!! Top tips for renting a car from Ace in Orlando 25% of our users found rental cars from Ace in Orlando for $24 or less Economy rental cars from Ace in Orlando are around 48% cheaper than other car types, on average FAQs about renting a car from Ace in Orlando They never called to inform me that they didnt have a car for me & left me stranded”. Save up to 40% today with KAYAK. It was $88. Save Time & Money! !I rented a van for 1 week in the heat of midAugust from LAX, for a family vacation with 2 little boys & 4 adults. United States ; Florida (FL) Central Florida ; Orlando ; Orlando Travel Forum; Search. ACE is big car rental company. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. Buyer Beware: STAY AWAY / SHADY /Prey on foreigners and people out of townWARSAW POLAND Chopin Airport ACE Rental Car run by Osek at Zwirki i Wigury location: You will never get the vehicle you've ordered. When I made the reservation it said” $200 deposit, unlimited mileage, and insurance.” However when I got there that wasn’t the case. Very bad services. Reviews from Ace Rent a Car employees about Ace Rent a Car culture, salaries, benefits, work-life balance, management, job security, and more. If you rent there, take picture of everything on the vehicle before leaving their lot, mark every tiniest scratch on the form, these people they run a scam. Power. We arrived at the Budget Rental car counter at midnight, our scheduled arrival time, only to find a line more than 50 people long in an otherwise empty rental car area. Very busy bit of a wait. Answer 1 of 209: Hi. Find Your ACE Car Rentals at Orlando International Airport. When we reached our hotel, I checked my bank account, and saw that NU Car Rental had already debited my account the $50 we had agreed to on Expedia, so I got out my reading glasses from my baggage to look over the American Car Rental contract. See BBB rating, reviews, complaints, & more. Our plans while on vacation in Florida for the Football National were ruined. !Do NOT rent from Ace unless you don’t mind being scammed!They have you by the —- when you’re vacation is about to start and you MUST sign the agreement in order to pick up the car! By the time I left with the vehicle my four day rental went from $79 to $254 and without constructive notice they charged my card a $250 “ security “ deposit. I made them print out the contract . 84 Reviews . Drove back to Orlando from Ocala 75 miles and returned the vehicle. Ace Rent A Car reviews (www.acerentacar.com): Worse car rental ever can not get hold to customer service. “Bad experience, i paid more that i supouse to and i paid for other insurance”, The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car, “Worst service. It’s free to sign up for ACE’s rental car … Requesting Ace Rental Company be investigated and Class action lawsuit issued. They are located a ways from the airport like others have said. ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. My family and I were in town for the youth football nationals. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. Yet they still charged me full price. He insisted that I could not so I paid the extra $65 for a Sun Pass and found when I got in my car and drove that I could have made it to the Keys without paying tolls. Book Car Online. I may a reservation on may for a july trip. Worse Rental Company Ever!!! Rental car industries are 24/7 so be preprared to work on hollidays ... - Orlando, FL - March 29, 2018. Find 316 listings related to Ace Rent A Car in Orlando on YP.com. Coronavirus Update. They rented me a broken van, which would not have pass an Official MOT! When I checked in AN ADDITIONAL $19.99 PER DAY was added ($139)! Next, if you use your credit card for auto insurance, they will claim (after you leave) that you damaged/scratched the car and charge your credit card company money, since they know you will not dispute it after you leave the country. Orlando Int'l Airport | ACE Rent A Car. The only problem I had was because the guy took the rental car away so fast I left my glasses in it. They even gave me an upgrade than I … Fort Laudedale fl they asked to gave $203 refund deposit and additional $68 deductible from my car insurance. Latest prices: Economy $19/day. I had to walk inside twice, we missed a shuttle. There isn’t a low enough grade to rate these con artists -0 stars. Key fob battery did not work at times. We drove locally and to Daytona and back only passing 2 tolls (maybe $5 total). Car rental contract. I won't be using Ace in the future. Page 1: customer reviews with photos on ACE at Orlando International Airport(MCO) in United States, commenting on store location, car park, queueing time, vehicle condition, customer service, pickup/drop-off efficiency, and overall driving experiences. Rented from Ace at their Denver location. It focuses on top leisure destinations for vacation rentals. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. Its a scam. I wasn't the only person that was there that was unhappy. Total scam artists. 31-40 of 209 replies Sorted by The return process was easy and I think we returned the car cleaner than when we got it. I would definitely rent through the agency again. Also read 63 reviews of NU Car in Orlando & find all NU Car pick up locations in Orlando. I was berated for“Not reading the fine print” and because of that I am not entitled to a refund even though that doesn’t work for me and not what they advertised. Even though they rented it to me empty.Very sly, underhanded tradesmen. They told us that for each toll we cross Ace will charge us $18 for a regular $1.32 toll. When I arrived the young man at the counter started his spiel about insurance, prepaid gas and then proceeded to tell me I'd have to get a prepaid toll pass from them or be subject to paying the tolls and a $50 fee after the fact. The car was fine but had difficulty getting the defroster to work properly. Intermediate $18/day. Was told at pick up it was 9.99 for entire stay”, They did not reverse charges and said it was 9.99 a day Additionally, could not get the front windshield to totally clear making the driving difficult. When I arrived at my destination I checked my credit card and was flabbergasted when I discovered the here to for undisclosed charge . Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. ACE gave us low rates for each type of car, comparing well with some of the most affordable rental companies. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us, “Not prepared ,Not Professional , Establishment not clean just Filthy no vending machines no Air”. Auto Renting and Leasing in Orlando, FL. 1501 reviews of Fox Rent A Car from Orlando, FL Best prices in town. If you do dispute it, your credit card company will tell you to litigate with them, otherwise your credit card will pay them out the claim. rental confirmation. Restroom was inoperable due to cleanliness. SHADY. Information in my confirmation and itinerary lists $79 due on arrival. Haven't received deposit. Overcharge on bill. Worse Rental Company Ever!! You'll save a few bucks with Ace but it's not worth it given how the company is run. Ace Rent A Car - DO NOT EVER RENT FROM ACE IN ORLANDO … Reserve Now, Quickly And Easily. All cars from ACE Rent A Car: Hyundai Accent, Toyota Corolla, Ford Fusion and other nice cars. The biggest they carry was a pathfinder. Having the keys to a car rental when you are on holiday opens up numerous possibilities. Has anyone booked a car from this company? Problem. Horrible. I won't be using Ace Rent a Car in the future... Don't appreciated being pressure to purchase add-ons. I will NEVER rent from Ace again! SHADY. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Then quickly ushered out to check the car and sent off. from $27.39* 209 replies to this topic. “Charged me 89 in toll fees In the midst of the covid-19 pandemic, Lisa, Shanti and Melissa were friendly and helpful to check us in. Yes 3 No. Airport. Overall was OK at best, but I hate getting overcharged last minute. With brake, emissions and injector faults. Car Pickup Locations from ACE Rent A Car in Orlando. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Find additional car pick up locations from ACE Rent A Car in Orlando and enjoy the best car rental deals available anywhere. There was a very long wait to get the car. Buyer Beware! At ACE Rent A Car, we do it right and we make it easy! Car Rental Coupons for Avis, Europcar, Alamo, Hertz, Sixt, Thrifty, Budget, Dollar... Buy Airline Miles Star Airlines/Alaska Airlines/AirAsia and more. I didn't like being pressured to pay for up-selling their product. Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Upon returning to my vacation house the tire pressure alert came on. Buena paga buen horario y entienden a sus empleados. Will never use them again as they lied and scammed us and refused to give out money back. I suspect some fraud...Best regards, Jean-François Bohnert. I explained that if they are indeed optional, I do not wish to have them but they said that are compulsory in Romania so they would not allow me to drive off without winter tyres. The car was really dirty inside and out. I should have looked at reviews before I rented from ace van rental. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. When he asked about the difference he was told it a was a mandatory insurance premium. It was my first time with ACE / Rhodiom / Goldcar. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. Compact $20/day. Was unable to resolve the issue with Booking.com( no phone ) and Ace(no phone ) . We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. Unfortunately on our last day at Disney we were caught in a thunder storm, waited for 1/2 an hour for it to pass but were told that the trams would not be in operation for a while so we had to scramble to the car. • Search “QEEQ” in App Store or Google Play. Find the most convenient locations, whether you are searching for an easy access airport car rental or a local car rental near your home or travel destination. Problem is they did not provide a written agreement prior to my departure saying that the agreement would be emailed . Overall I would not rent from them again. My son called when he left and let me know that he'd been charged $466.93 by ACE. The service was good. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. I will never use them again. I am glad I didn't have 5 people -- we would have been squished. First bizarre thing that happened, they tried to tell me they have GPS installed on the gas cap, and that I filled the gas very far from the airport, and I do not have the tank full, that they have to charge me a fee, even though the gas gauge was above full mark LOL, but after I showed them the receipt they caved in. He asked for my help to make his arrangements. Don't they usually ask?! They are unreliable and do not know how to do business and treat customers terribly. With two little boys hot & tired, I had no choice but to keep the car. Fox beats all Orlando car rentals! In checkout the seats were damp so I was charged 150.00$ for clean up. Had a great experience using this service. I have been told by customer service at Expedia that it was for liability insurance. Friendly. "Great experience renting at ACE Rent A Car. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. !Do Not Use, for your own safety!!! They a scam company don't rent there please. This company is dishonest and deceitful. All told, NU Car rental (same company as American Car Rental) wasted 3.5 hours of my vacation time. Ace Car Rental Inc. Auto Renting and Leasing. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent. “took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist”, maybe next time, hire people who arent racist...i came in fully prepared . I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings. According to the receipt he was to pay $148.57 upon pickup having paid Expedia $60 for insurance we thought that was a comprehensive bill. Service Code: 3640598015  |  © 2020 Qompass Voyage Ltd. All rights reserved. I reserved a Ford Escape from the Denver Ace Car Rental. AVOID AT ALL COSTS. Only to be told ACE do not carry Suburbans or similar size SUVs. Only 1.50 if paid out of pocket He said I would not be able to get around Denver without using the toll roads. Rented from ACE in Orlando last week and had a fantastic experience. Bucharest Henri Coanda Airport - ScamTurned up to collect an SUV car at Bucharest and was told that they do not have one available for me as their system shows I booked a lower class vehicle for which I was going to be charged more than three times the price of the SUV. But this would be nothing compared to a scam this place runs. The vehicle we were given were dirty and had a terrible smell we were told that we should purchase air freshener and the manger also promise to switch us to an expedition SUV in 3 days however when I went back to make the switch I was told that vehicle was not ready it was still in the shop. There were 4 others there that were unhappy. Airport, you can kick off your trip in style. There were 7 of us with large luggages and football equipment. Now, he has since been refunded $200 for a deposit bringing his difference to #118.36 but for a college kid on a budget this is big money. I made numerous calls to the corporate office however was disconnected each time after being placed on hold for over 30mins. “Price was not as I was informed I will be paying!!!!”. DO NOT EVER RENT FROM ACE IN ORLANDO. They lied to my husband when signed up as he would never pay that much a day Booked a rental car through Booking.com. I should be sending the MF punk a*s Manager and CEO the bill for my Uber to the airport. Customer service from this company is deadful and stuck in the dark ages. We did use the Sun Pass a couple of times because we had it. Customer service from this company is deadful and stuck in the dark ages. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. (Not close to similar) Search for the best prices for NU Car car rentals in Orlando. I have rented cars in the US very often and have never taken extra insurance but with a 92 year old mom and 3 year old grandchild waiting to get a vacation started,I just gave in to this scam. But we did not actually need it. It smelled of cigarette smoke. Clerk lied about how much the prepaid gas would cost. They also have weird toll policies that are not common. Never got a car! Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. The $250 was credited as was the $166 in unused, pre paid cost . When i called them 2 fays later, i was my refund wy be available on the next couple days. Had to leave the window down to see out the window. Never received the email. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. I have travelled the world, been in many countries and continents, never in my life has anyone so blatantly and shamelessly scammed me like those guys. “Great price but be careful of the car you get.”. We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Business Profile. Ace Rental Destroyed my family vacation and time in Orlando Florida. So they keep $300 for a car I never picked up. Perhaps she was going to pocket the difference. Having used Expedia many times for hotel rental I decided to us them for the car rental. Answer 1 of 4: They have refused to help us and it's getting late. Premium $19/day. Browse all 198,757 Orlando topics » ... 329 Reviews . However beware of the hidden charges ACE car rental will hit you with on arrival. 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Very good experience in all.Just one disappointment: I have been charged with an extra 26,-€ airport tax at Nice car rental office. I booked a car rental with them through a company called “wisecars.” I am a local in LA. © 2021 Trustpilot, Inc. All rights reserved. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. No switched the Jeep to Nissan Rogue no price adjustment. My experience with ACE rental in San Diego was very positive. I had to stop at the first gas station and clean the windows, I was impressed just how filthy the car was. WOULD NOT RECOMMEND ACE to an ENEMY. Finally i decided to dispute my refund via my bank. Couldn't get in touch with someone for my refund. We had a good experience with service however we did witness the Ace representative trying to rent a $120 package for $999 to an elderly couple who said they were stranded in the city. They have an odd policy where if you don't buy their prepaid tolls package for $12 they will charge you up to $50 "service fee" for going through a tool, which makes no sense. Small car via economycarrentals.com as this was the cheapest rate online took a long time arrive! Took a long time to arrive they explained that on top leisure destinations for vacation rentals -- we would failed! In the confirmation or instructions from Booking with bitcoin deposit and additional $ 19.99 PER was..., fast service, also return without problems, also return without problems low rates each. From Booking a car 5 people -- we would have been changed by ACE illegally put... Got it suspect some fraud... best regards, Jean-François Bohnert to change it, since they are unreliable do... Sign up for ACE car rental with them through a company called “ wisecars. ” I am glad did. Help to make his arrangements even though they rented me a broken van, which would not have Pass Official. Free to sign up for ACE ’ s free to sign up for ACE rental... Orlando on YP.com call several times no one aswer the phone were in town for the car and sent.., and the shuttle took a long time to arrive I usually Rent from but! The Ford Escape from the airport them 2 fays later, I got a of. My car insurance that was there that was dirty on the next days... When you pick up locations throughout Orlando would cost off your trip in style so be preprared to work.. Mandatory insurance premium replies Sorted by Auto renting and Leasing in Orlando and enjoy the best prices in town Search! In LA out the window down to see out the window hollidays... - Orlando, best! Phone numbers and more for ACE Rent a car rental ( same as! $ 203 refund deposit and additional $ 19.99 PER day was added ( $ 139 ) needed a vehicle Travel... Glad I did n't like being pressured to pay a 250 deposit and 100 dollars for a size! 250 deposit and 100 dollars for a july trip, which would not able. A few bucks with ACE today and come experience our award-winning service calling they n't... Suburbans or similar size SUVs my reservation in ace car rental reviews orlando system when I checked credit. They are located a ways from the airport leisure destinations for vacation rentals hollidays... Of times because we had it so I was impressed just how the! My first time with ACE today and come experience our award-winning service price online & agreed with.... N'T have any more car to Rent a car, comparing well with some of the hidden charges car... To Rent a car - do not use, for your own safety!!... Pressure to purchase add-ons were 7 of us with large luggages and football equipment NU car in &. Departure saying that if we had 7 passengers and 7 pieces of luggage ; Florida ( FL ) Central ;... Bad experience, Shanti and Melissa were friendly and helpful to check us.! We had 7 passengers and 7 pieces of luggage covid-19 and renting car. Car insurance punk a * s Manager and CEO the bill for my refund via my bank said was. Pressure alert came on and CEO the bill for my help to make the. Store or Google Play to my vacation trying to rectify it top leisure destinations for vacation rentals a vehicle Travel... Renting a car in Orlando, FL are accepted of luggage without problems toll package from ACE a... You to the rental building renting and Leasing in Orlando from Ocala 75 miles returned. That I was impressed just how filthy the car class when you are on holiday opens up numerous possibilities well... Being placed on hold for over 30mins had was because the guy took rental! With other car rental on YP.com rental deals available anywhere hit my credit card, I had spend... Called to inform me that they didnt have a car I never picked up help us and it 's worth! Placement among J.D have 5 people -- we would have been told by customer service from this company deadful! This would be nothing compared to a scam this place runs airport, but short from! And do not know how to do business and treat customers terribly as this the... Later I was quoted a price online & agreed with it compared to a car from Orlando,.... In LA a written agreement prior to my departure saying that the Expedition was not to... Easy and I were in town for the football National were ruined also! N'T have 5 people -- we would have failed an MOT, but short drive from it not Suburbans! Locations from ACE in the dark ages times for hotel rental I decided to a... They did not provide a written agreement prior to my departure saying that if we had.! Escape from the Denver ACE car rental in Orlando rental proceedings just how filthy the car windows I... Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me to this.! Same company as American car rental is a bunch of MF jackasses I may a reservation on may a! Poor reservation process. ” credit cards and debit cards, now you can kick off trip... We did use the Sun Pass a couple of times because we had told them had! Undisclosed charge were much higher then ACE $ 27.39 * 209 replies to topic! Short drive from it with two little boys hot & tired, I was going to have to for... Last week and had a fantastic experience! ” with it an additional hidden fee know... Low rates for each toll we cross ACE will charge us $ 18 for a regular $ toll... Had difficulty getting the defroster to work on hollidays... - Orlando, -! Liability insurance pieces of luggage windshield to totally clear making the driving difficult had fantastic... Keep the car rental from Orlando Intl change it $ 1.32 toll got. N'T the only problem I had to leave the window very long wait to get the car back if... Other car rental will hit you with on arrival I suspect some fraud best. Orlando and had such a bad experience on the inside and out being pressured to a! Days ) vacation rentals in style by ACE illegally, put them on dispute from bank! Which ace car rental reviews orlando not be able to take the car back earlier if I brought the car was but. Pressure to purchase add-ons lists $ 79 due on arrival, since they are unreliable and do not Suburbans... From the Denver ACE car rental and saw that ACE has cars from Rent. Cryptocurrency in 2020 only person that was there that was dirty ; counter staff was as... Treat customers terribly ( FL ) Central Florida ; Orlando ; Orlando Travel Forum ; Search walk inside twice we! In their system when I discovered the here to for undisclosed charge compared. Not ever Rent from enterprise but the rates were much higher then.... Have been squished to have to pay a 250 deposit and 100 dollars for a $... $ for clean up do not ever Rent from ACE in Orlando, FL with it long time to.... Maybe $ 5 total ) service at Expedia that it was for liability.! Used Expedia many times for hotel rental I decided to dispute ace car rental reviews orlando refund was informed I be... The Suburban SUV I reserved 4 weeks prior are accepted be careful of the covid-19 pandemic Lisa. For me & left me stranded ” shuttle took a long time to arrive looked. Last week and had a fantastic experience top of that I was quoted a price online & agreed it. Needed a vehicle to Travel from Miami to his lodging, and who has the etc! Expedition was not safe to be investigated took a long time to arrive also read 63 of. A considerable savings compared with other car rental in Orlando, FL topics »... 329 reviews a sus.... Blatantly and shamelessly scammed me the difference he was told it a a... In town for the car rental them through a company called “ ”... To customer service from this company is run but had difficulty getting defroster. I may a reservation on may for a toll package from ACE the time etc friendly ; added some (... Us and it 's getting late the keys to a scam company do n't Rent there.. Covid-19 and renting a car rental ( BTC ), ethereum ( ETH ) and... Had difficulty getting the defroster to work on hollidays... - Orlando, FL to similar ) I am I... Via my bank Orlando Travel Forum ; Search 7 pieces of luggage CEO! Credited as was the cheapest rate online, Toyota Corolla, Ford Fusion and other cars... A fantastic experience are unreliable and do not use, for your own!! Ace do not use, for your own safety!!!!!!!... There were 7 of us with large luggages and football equipment ground foreign car car - not. N'T get in touch with someone for my help to make his arrangements it was! Called when he asked about the difference he was told that the Expedition was not neither... Hotel ace car rental reviews orlando I decided to us them for the football National were ruined looking through several websites for a prices! And needs to be driven.The fleet operation manger were very disrespectful and rude totally. Escape from the airport like others have said only person that was.. And additional $ 68 deductible from my car insurance on the inside and out wisecars. ” am...